Confidence in Apple Lost
August 23rd, 2008I exchanged my Mighty Mouse as my previous copy was unable to scroll right. Not only the problem persisted, it got worse. I was able to scroll to the right while applying pressure on the scroll ball. Scrolling left was normal just like scrolling vertically. With the replacement, I am able to scroll left or right only when applying mild pressure to the scroll ball.
I guess I would settle with this one, as I believe the whole batch of mice are suffering from the problem. Not something shocking with Apple products. Besides, having the same problem on both sides is better than having it on only one due to symmetry.
The mouse is, however, less laggy than the previous one. I am not sure if I got used to the mighty mouse or if this one is better, but that is the first impression I had.
To be honest, I lost confidence in Apple already. My first Apple product, the iPod nano had a misaligned click wheel and could not power off properly. I had it replaced for something which I believed was a “brand new unit” as told by an Apple representative. In another phone conversation, they told me it was a “refurbished unit”, having a new exterior and battery with used internal parts. I had it refunded after a six week battle with the supervisor Mr Eric who never called back.
My second purchase is the MacBook Pro, which arrived with a dead pixel and a squeaking space bar. I didn’t even bother taking it for service as I predicted the hassle ahead. I chose to live with it and the squeaky space bar brought me a lot of attention in the library.
The iPod Touch is my third purchase which came with glue all over the frame. I believe the glue adhering the frame to the body was not so well applied and got all over the place. I chose to live with it as I got a case to cover the mess.
My fourth and recent purchase, the mighty mouse, had a scroll ball which won’t scroll to the right. The replacement I had won’t scroll to the left or right without applying mild pressure.
Problems are expected with Apple products, especially new ones. Famous ones include color discolorations on MacBooks, Random Shutdown Syndrome on MacBooks and the cracking of the brand new iPhone 3G.
Who to blame? I think the quality problem is what “Designed by Apple in California, Assembled in China” translates to.






























